Need a hand?
Contact Us
We're a small operation, so the best support is specific support. If you're getting in touch about an order, include the order number and the title of the book so we can sort it properly. We aim to reply to all queries within 1–2 business days (Monday–Friday).
For the fastest reply, answer directly to your order confirmation email if you already have one. That keeps the thread, the book, and the postage details all in one place.
Reply faster
Short version: include the order number, the title, and what went wrong. That gets you to the front of the queue.
Quick question about delivery, cancelling, a missing email or grading? The FAQ may already have the answer.
Send a message
Contact the Club
Send us your question and we'll get back to you by email.
Orders & shipping
Waiting on a parcel, tracking update, or dispatch question? Reply to your confirmation email with the order number in the subject line so we can trace it quickly.
View delivery options & couriersReturns & issues
If a book arrives wrong, damaged in transit, or below the listed grade, tell us what happened and attach clear photos. We grade hard so we can fix mistakes properly when they happen.
Read returns policyPre-purchase questions
Want to double-check condition, edition details, or whether a book is right for gifting? Start with the listing and our condition guide, then contact us with the exact title you’re looking at.
View condition guideCompany details
Cognitive Engineering Ltd trading as Voracious Club. Registered in England and Wales. Company Registration Number: 11231700. Registered office: 34B Hermitage Wall, London, E1W 1LW. Direct email: hello@voracious.club.