Questions we get asked
FAQ
Quick answers about orders, delivery, emails, returns and how we grade books, each with a link to the page that has the full details.
Still stuck
Can’t find it? Ask us. We reply within 1–2 working days.
Orders & cancelling
How do I cancel my order?
Signed in, open the order under Account → Orders and choose “Cancel order”. Checked out as a guest? Use the link in your order confirmation email, or ask for a new one.
If we haven’t printed the postage label yet, the order is cancelled straight away and everything you paid, including delivery, goes back to your original payment method. If the label is already printed, your cancellation comes to us and we confirm by email.
I checked out as a guest. How do I find my order?
Your order confirmation email has a link to manage the order. Lost it? Enter your order details on the manage page and we’ll email you a new link.
Can I change my order or delivery address?
Contact us as soon as possible with your order number and what needs to change. If your order hasn’t been posted, we’ll do what we can. Once the label is printed the address can’t be changed, but you can still cancel.
Do I need an account to order?
No, you can check out as a guest. A club account keeps your orders in one place and lets you save favourites, keep a want list for sold-out books and set your reading preferences for recommendations.
Delivery
Which delivery options do you offer, and what do they cost?
You can collect from an InPost locker or shop, or an Evri collection point, or have it delivered to your door with Evri or Royal Mail Tracked 48. Every option is tracked.
Prices depend on your address, the parcel’s size and weight and the service you choose, and are shown at checkout before you pay. Your whole order travels together with one delivery charge.
When will my order be posted?
Most orders are posted the next working day from London. When yours is on its way we email you the courier and tracking number. Delivery times after that are the courier’s estimates.
Where do you deliver?
We deliver to UK addresses in England, Scotland, Wales and Northern Ireland, including the Highlands and islands where a delivery service is available. We don’t currently deliver to Jersey, Guernsey, the Isle of Man or outside the UK.
The services and prices available depend on your postcode and parcel, and checkout shows them once you’ve entered your address.
My tracking hasn’t moved, or my parcel arrived damaged.
If tracking hasn’t moved for a few working days, or the parcel arrived damaged, contact us with your order number, plus photos of any damage and the packaging. We’ll chase the courier and put it right, in line with your consumer rights.
Emails
I haven’t received my order confirmation email.
Check your spam, junk and promotions folders first. Our emails come from hello@voracious.club, so adding that address to your contacts helps them reach your inbox.
Still nothing after a few minutes? Signed in, your order is under Account → Orders. As a guest, you can ask for a new order link, or contact us with the email address you used.
Returns & problems
Can I return a book?
Yes. You have 14 days from delivery to cancel, without giving a reason. Open the order and choose “Request a return”, and we email you the return address.
Return postage is yours, and books must come back in the condition they were graded in. Keep your proof of posting.
A book arrived damaged, incorrect or below its grade.
That one’s on us. Use “Report a problem” on your order, with clear photos of the book and the packaging. It’s available after the 14 days too. We pay for any return, with a prepaid label or by refunding reasonable postage.
When will I get my refund?
Within 14 days of the books reaching us, or of you sending proof that you’ve posted them, whichever is sooner. Refunds go to your original payment method.
Books & grading
How do you grade books?
Every book is checked and graded by hand, on a strict scale: The Vault (Unread), Like New, Pre-Loved (Very Good), Much Loved (Good) or Very Much Loved (Satisfactory). If we call it one thing, it should arrive looking like that thing.
Will my book look like the photos?
Photos show the condition you’ll receive. We may send another copy of the same edition in the same or better condition, and it will always meet the stated grade. Where a listing names a unique feature, such as a signature or inscription, you get that exact copy.
The book I want has sold. Can you find another?
Most books here are one-offs, but we’re always out hunting. On a sold book’s page, add it to your want list (you’ll need to be signed in) and we’ll keep an eye out for another copy.
How are books packed?
Packed by hand in stiff, plastic-free cardboard mailers, from a smoke and pet free home, so they arrive in the condition they were graded in.
Payments & prices
How can I pay?
You can pay with Cards, Apple Pay or Google Pay. Payments are processed securely by our payment providers, and your card details never touch our servers.
Do you offer discounts for buying several books?
Yes. When your bag qualifies for an active bundle offer, the highest qualifying discount is applied automatically, with no code needed. Your bag and checkout show the confirmed saving before you pay. Delivery isn’t discounted.
Do prices include VAT?
Physical printed books are zero-rated for UK VAT (0%). Delivery fees include standard VAT where applicable.
Your account
I’ve forgotten my password.
Use the password reset page and we’ll email you a link. If it doesn’t arrive, check your spam and junk folders.
How do recommendations work?
Tell us what you like to read under reading preferences, and like the books that catch your eye. Your shelves on the home page then lean towards your taste.
About the club & contact
How do I contact you?
Use the contact form, email hello@voracious.club, or reply to your order confirmation email. Include your order number and the book’s title. We aim to reply within 1–2 working days (Monday to Friday).
Can I see reviews of the shop?
We also sell on Vinted and eBay, where buyers have left us 1,000+ reviews on Vinted and 200+ on eBay. You can read them on our profiles.
Who runs Voracious Club?
Voracious Club is a trading name of Cognitive Engineering Ltd, registered in England and Wales (company number 11231700), at 34B Hermitage Wall, London, E1W 1LW.