Privacy Policy

We may collect your name, billing and delivery addresses, email address, phone number, account credentials, order history, product preferences, favourites/likes, bag contents, and any messages you send us about an order or listing.

Where payments are made, payment information is handled through our payment providers. We do not needlessly store full payment card details ourselves.

We also collect technical and transactional data needed to run the storefront properly, including IP address, browser data, device/session data, cookie preferences, locale or region selection, login/session cookies, and bag identifiers.

We use essential cookies to keep your bag, login, locale, and region selection working correctly. Personalised shelves are off until you choose Enable For You or Enable personalised shelves. With this separate consent, this browser remembers up to 24 reading interactions and shelf preferences for up to 90 days. For You sends an author/theme summary in a private request and uses current bag contents and accessible account orders and favourites to select books. We do not use these signals for cross-site tracking. Turning off personalisation clears this browser's reading history and shelf preferences. All Shelves uses the public catalogue. Signup includes an unchecked, optional choice to save a one-time copy of up to 24 recent browsing interactions to your account for personalised recommendations. We record the choice, time and wording version. This does not enable ongoing history uploads or analytics. Only interactions from the last 90 days are used; the saved account copy remains until you remove it in Account → Reading preferences or delete your account. You can remove it and withdraw this choice without deleting your orders, chosen favourite genres or favourites.

If you accept analytics cookies, we load Google Analytics using measurement ID G-M6HH2RPELC. Analytics is optional and should only run where you have consented through the cookie banner or cookie policy page.

You can choose starting interests, hide individual recommendations with an undo option, and include other editions of owned books. These preferences are stored in this browser. With analytics consent, we measure shelf impressions, clicks and subsequent favourites, bag additions and purchases, and compare personalised selection with newest arrivals. Click attribution expires after 24 hours or when the tab session ends. Reading-history profiles are not sent to analytics.

We keep personal data only for as long as we need it for the purpose it was collected. Order, payment, tax, and accounting records may usually be kept for up to six years. Account details are kept while the account remains open. Contact messages are kept while needed for support, disputes, or legal records.

Under UK GDPR and related law, you may have the right to request access to your data, correction of inaccurate data, deletion, restriction of processing and data portability where applicable. Where processing is based on consent, including analytics, optional personalised shelves and newsletter emails, you can withdraw that consent at any time.

Your right to object: you can object to processing based on legitimate interests. You can object to direct marketing at any time; use the unsubscribe link or contact us.

If you want to make a data request, contact us with enough information to identify the account or order involved. We will review it in line with applicable law and usually respond within one month. You also have the right to complain to the Information Commissioner's Office if you are unhappy with how we handle your personal data.